Article by Rébecca Dubé | 5 July 2016
Do you need replacement keys or locks? In order to help you, we need a few details from you. Please answer these 3 questions before contacting us.
Yes: Contact us and tell us the number written on the key as well as how many replacement keys you need.
No: Check to see if there is a number on the lock. If so, contact us and tell us the number written on the lock as well as how many replacement keys you need. If not, proceed to step 2.
There are two ways of identifying your cabinet. First, you can watch this video to identify your cabinet. Once you are sure of what generation and type of cabinet (heavy-duty, compact) you have, contact customer service.
Still unable to identify your cabinet? Contact customer service with the following details ready:
You can also send us a photo of your cabinet so we can identify it.
When you contact us please tell us what you need:
|A new cylinder for the lock?|
|A new lock?|
|A new locking mechanism?|
Our customer service will then let you know what your ordering options are for the generation of cabinet you have.
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