Article by Brigitte Bernier | 19 July 2018
You received your Rousseau products today, hooray! After checking the overall condition and signing the shipping documents, you now have a pile of boxes in front of you…
But before you dive straight in, there are a few steps you should follow to make the assembly easier. Everything might seem easy at first, but mistakes can be hard to come back from!
Although your order will arrive with complete instructions, we strongly recommend familiarizing yourself with all installation and assembly steps before delivery by speaking with your distributor or our Customer Service, or by consulting the assembly guides and videos on our website.
Inspect the packaging and check the condition of the outside of any pallets or boxes. Retain the packing slip that you'll find attached to the packaging, it is useful for subsequent checks. If you spot any signs of damage, we suggest taking photos, which you can send to Customer Service if you need an exchange or refund.
After unpacking the products, perform the following, using the packing slip as a guide:
If everything seems to be good after your inspection, you can proceed to assembly.
Important: Each item ordered comes with an assembly guide, and you will need all the assembly guides to assemble the final Rousseau product.
And now you are ready to enjoy your Rousseau product for many, many years!